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Please ALWAYS enter it.</p><p><br></p><p>Please give the user enough time (2 minutes) to process the answer before asking if there are additional questions.</p><p>Agents need to have a standard question for additional questions for proper phrasing:</p><p>Ex. How else may I be of assistance? Do you have any additional questions on this model?</p><p><br></p><p>Agents should not discuss offers and instead direct the consumer to the nearest local dealer. The dealer will be able to speak to both the regional and national offers.</p><p><br></p><p>Please do NOT submit IONIQ 5 leads before or after the links go live in January.</p><p>For any vehicles that you are not trained on, for example, the Elantra GT - please refer users to a dealer in their area.</p><p><br></p><p><br></p><p>If a consumer expresses interest in a model year that is not currently on the site (older than the current model year as defined on the Vehicle Browse Page):</p><p>Direct customers to enter their information in the contact us forms at the bottom of these pages</p><p>Do NOT submit leads for vehicles that are \"coming soon\"</p><p>Please double-check the spelling of the model name for the vehicle of interest when entering lead data</p><p><br></p><ul><li>Please the word Bluelink(R) when referring to the Bluelink(R) program.</li></ul><p><br></p><p><br></p><p>Thank you!</p><p><br></p><p><br></p>"}},"deleted":false},{"id":"cobrowse.account.features.videoBackgroundUrl","createdDate":"2021-10-04 23:05:30","type":4,"propertyValue":{"value":{"enabled":"false"}},"deleted":false},{"id":"le.campaign.window.history.lazyload","createdDate":"2020-09-14 06:25:49","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"nbc.integrations.adobe.target","createdDate":"2021-07-07 07:29:31","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"le.auth.login.system","createdDate":"2024-04-16 03:46:30","modifiedDate":"2024-04-16 03:46:30","type":2,"propertyValue":{"value":"AUTH0"},"deleted":false},{"id":"messaging.android.sdk.analytics.enabled","createdDate":"2020-08-18 08:25:51","type":2,"propertyValue":{"value":"true"},"deleted":false},{"id":"le.campaign.offsite.messaging.campaignNotApplicable.redirectURL","createdDate":"2019-04-14 04:07:06","modifiedDate":"2021-02-04 07:27:26","type":2,"propertyValue":{"value":""},"deleted":false},{"id":"messaging.agent.photo.size","createdDate":"2019-02-18 12:46:59","modifiedDate":"2023-01-22 16:38:10","type":1,"propertyValue":{"value":800},"deleted":false},{"id":"le.site.automotive.partners.tradePending","createdDate":"2020-03-09 08:43:19","type":4,"propertyValue":{"value":{}},"deleted":false},{"id":"account.profile.brand.name","createdDate":"2020-02-14 11:36:38","modifiedDate":"2022-04-07 13:40:42","type":2,"propertyValue":{"value":"https://www.hyundaiusa.com/us/en"},"deleted":false},{"id":"le.site.leadgenerator.config","createdDate":"2020-05-15 12:24:58","modifiedDate":"2020-05-15 12:24:58","type":4,"propertyValue":{"value":{"integrations":[{"id":"74"}]}},"deleted":false},{"id":"disable.custom.widget.iframe.sandbox","createdDate":"2019-04-14 04:07:06","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"messaging.consumer.unmasked.conversation.after.closed.minutes","createdDate":"2023-07-13 00:50:58","type":1,"propertyValue":{"value":-1},"deleted":false},{"id":"messaging.file.sharing.blurThumbnails","createdDate":"2022-09-03 01:02:02","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"messaging.file.sharing.fms.enabled","createdDate":"2025-12-04 00:13:24","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"messaging.audio.sharing.maxMessageLength","createdDate":"2018-05-13 02:02:09","modifiedDate":"2023-01-22 16:38:10","type":1,"propertyValue":{"value":120},"deleted":false},{"id":"messaging.pending.agent.during.transfer.enabled","createdDate":"2017-05-22 05:10:09","type":2,"propertyValue":{"value":"true"},"deleted":false},{"id":"unified.window.allow.first.party.storage","createdDate":"2020-02-12 12:45:09","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"le.campaign.offsite.campaignNotApplicable.redirectURL","createdDate":"2015-08-18 05:07:38","modifiedDate":"2023-01-22 16:38:10","type":2,"propertyValue":{"value":""},"deleted":false},{"id":"le.site.account.contactInfo","createdDate":"2020-02-12 12:45:09","type":4,"propertyValue":{"value":{}},"deleted":false},{"id":"unified.window.fallback.to.external","createdDate":"2019-11-20 03:10:29","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"messaging.ios.sdk.analytics.enabled","createdDate":"2020-08-18 08:25:51","type":2,"propertyValue":{"value":"true"},"deleted":false},{"id":"messaging.web.blockTextInputDefault","createdDate":"2024-08-16 01:57:44","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"le.window.ums.connection.timeout.enabled","createdDate":"2020-11-10 07:53:00","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"messaging.file.sharing.enabled","createdDate":"2016-09-04 03:39:43","modifiedDate":"2025-12-04 00:13:24","type":2,"propertyValue":{"value":"false"},"deleted":false},{"id":"le.appDynamics.enabled","createdDate":"2021-12-08 02:53:46","type":2,"propertyValue":{"value":"true"},"deleted":false}]);